Direct Communications
Contact Us & Technical Support
Have questions regarding video transcription or subtitle formats? We are here to help.
Direct Technical Support
Send bug reports, model accuracy feedback, or partnership questions directly to our engineering team.
Use the Support button at the bottom-right
Guides & Documentation
Explore our technical guides on subtitle creation, CapCut integration, and social video workflows.
Support Channels & Response SLAs
Last Verified:Primary Support Channel
On-site Support button (bottom-right of every page)
Target Response Window
1-2 Business Days (Monday through Friday)
Technical Lead
David Lin (Audio AI & Speech Recognition Engineer)[Author Profile]
Contact Info Audit Date
2026-11-01
FAQ
Frequently Asked Questions
How do I report a transcription issue or model bug?+
Please use the Support button at the bottom-right of any page and include details about the media file format, your browser, and any error message displayed.
What is your typical response time for support inquiries?+
Our engineering team reviews technical inquiries and bug reports within 1-2 business days.
Can I request additional audio format or language support?+
Yes. Feedback on model performance, regional accents, or additional audio codec support is always welcome.